Vision Lab takes great pride in the quality of our goods. To maintain integrity and consistency in our manufacturing processes, we produce everything by-hand and to-order at our facility in Athens, GA. For this reason, please expect approximately 5-7 business days for your order to be manufactured and processed for shipping. Please note, as a made-on-demand manufacturer, that while we strive for a 5-7 business day turn around to produce our products, during peak times of the year, this timeline may change to accommodate the the volume of incoming orders. When items are completed and prepared for shipment, you will be automatically emailed with your tracking number to the email you provided during check out.
Please additionally note, yoga mats and art items are always shipped separately from our sewn goods and therefore you will be provided individual tracking numbers for these items. Due to separate shipping needs and our made-on-demand environment, you may find that some items in your order ship faster than others. In the case of excessively large orders, shipping costs may exceed our flat rates - in these cases, additional postage may be required by the customer and Vision Lab will contact you to make you aware if this affects your order.
Please review our return/exchange policy prior to making any purchases, noting our non-returnables and exchange deadlines/requirements. Additionally, Vision Lab is not responsible for lost, stolen, or unclaimed packages and is not responsible for the re-production of the content(s) in the lost/stolen/unclaimed package.
All orders within the continental US are shipped via USPS priority mail with the exception of large stretched canvas pieces which are shipped USPS Standard Post. Once processed, priority packages will arrive within 1-3 days in the continental US. Standard mail pieces will arrive within 8 days after being shipped.
International orders are shipped via USPS First Class International mail. If ordering international, simply place your order as normal and our shipping calculator will automatically adjust the rate based on the contents of your package and destination. Delivery times vary based on country and typically range from 7 - 21 days. Vision Lab is not responsible for any taxes / duties that may be assessed by the country which the item has been shipped.
If the package is refused, your refund amount will be calculated as the total of your order minus shipping costs. Your refund will only be processed once package arrives back at our facility and evaluated for damages.
As always, feel free to contact us if you have any questions.