Shipping Policy

All of the products at Vision Lab are made-on-demand at our facility in Athens, GA. Please expect approximately 5-7 business days for your order to be manufactured and processed for shipping. During peak times of the year, this timeline may change to accommodate for large volumes of incoming orders. A tracking number will be sent to your email when your items have shipped.

Yoga mats and art items are shipped separately from our sewn goods, and you will be provided individual tracking numbers for these items. Due to separate shipping needs and our made-on-demand environment, you may find that some items in your order ship faster than others.

Please review our return/exchange policy prior to making any purchases. Vision Lab is not responsible for lost, stolen, or unclaimed packages and is not responsible for the re-production of the content(s) in the lost/stolen/unclaimed package.

 

Domestic Orders

All orders within the continental US are shipped via USPS priority mail with the exception of large stretched canvas pieces, which are shipped USPS Standard Post. Once processed, priority packages will arrive within 1-3 days in the continental US. Standard mail pieces will arrive within 8 days after being shipped.

 

International Orders

International orders are shipped via USPS First Class International mail. If ordering international, simply place your order as normal and our shipping calculator will automatically adjust the rate based on the contents of your package and destination. Delivery times vary based on country and typically range from 7-21 days. Vision Lab is not responsible for any taxes/ duties that may be assessed by the country to which the item is being shipped.

 

Refused Orders

If the package is refused, your refund amount will be calculated as the total of your order minus shipping costs and a 25% restocking fee. Your refund will only be processed once package arrives back at our facility and evaluated for damages.