We offer a 30-day return and exchange policy on all products, with the exception of a few non-returnable items listed below. The 30-day window initiates on the date the order is delivered to the customer. To be eligible for return or exchange the product must be in a new, unused, and unwashed condition and may not contain odors, stains, or debris. All original tags must be present on return/exchange item(s) in original form.
We only offer returns and exchanges for products purchased from visionlabart.com or official Vision Lab vending booths at festivals and gatherings. If item(s) are purchased through a 3rd party vendor or retailer, return and exchange requests should be handled through them per their policies. If for any reason a package is lost or stolen after leaving our facility, Vision Lab is not held responsible and is allowed to accept or deny reproduction of an order on a case-by-case basis.