I. PRODUCT INFO
HOW IS THE APPAREL CREATED?
Each garment undergoes an extensive development phase to ensure that we offer unique cuts that are constructed properly and fit well. Starting from scratch with each design, our team takes great pride in addressing every detail throughout the entire process. Every garment is created through a unique process we have developed to print, cut and sew on high performance fabrics created from recycled plastic bottles.
HOW DO I DETERMINE MY SIZE?
Both our men’s and women’s sizes are designed to be standard or “true to size”. While we offer a variety of fits and cuts, the sizing is intended to be what you would usually wear. If you prefer the garment to fit looser, we recommend you size up.
Sizing charts can be found here.
HOW DO I CARE FOR MY NEW GARMENTS?
For sustainability reasons, we recommend that you wash your Vision Lab garments in a cold gentle cycle and hang dry. However, we have thoroughly tested our products to ensure that they will be unaffected by any wash or dry cycle. If using a dryer, we recommend a low tumble dry.
WHAT IF I ORDER THE WRONG SIZE?
We understand. Please complete our exchange process to receive free return shipping and we’ll get you the right size within 10 days.
HOW WAS MY GARMENT CREATED FROM A PLASTIC BOTTLE?
Please refer to our sustainability section to learn more about how our apparel products are created.
WHERE ARE THE TREES PLANTED FOR MY GARMENT PURCHASE?
Please refer to our sustainability section to learn more about our tree planting partner Trees For The Future.
HOW ARE THE PRINTS CREATED?
All fine art reproductions are created with cutting-edge graphic printers using museum-quality archival inks and media rated to last 100+ years. We take great pride in the details with every piece that leaves our studio. Because we produce everything in-house, our art department is able to maintain great quality control. If you are unhappy with any purchase from us, we're here to make it right. We offer a 100% satisfaction guarantee on all orders.
WILL MY ART ARRIVE READY TO HANG?
Both Canvas Giclees and Wall Decals arrive ready to display on your wall. While framing Canvas Giclees is optional, they come with black edges that provide a finished look. We recommend framing satin photo prints for longevity and proper display. If displaying unframed, we suggest using poster putty for prevention of damage and a clean look.
HOW DO I CARE FOR MY NEW ART?
We create all of our fine art reproductions with the highest quality materials and equipment available. All of our inks and media are archival and rated to last over 100 years. As a result, your art will maintain its original vibrancy over its entire lifetime if taken care of properly. Taking care of your art is very easy if simply kept indoors and out of contact with direct sunlight. Additionally, contact with liquids, objects, or anything potentially abrasive should be avoided. Our prints are durable, but we suggest delicately handling all art as a general practice.
ARE CUSTOM SIZES AVAILABLE?
We strive to offer a variety of sizes and options with each of the images we offer. If you see an image that you would like to have printed in a format that is not offered, please Contact Us and we’ll try our best to make it happen.
HOW DO I USE A PROMOTIONAL CODE?
Once you are to the point of entering your checkout information, there will be a box titled “Discount” to enter the promotional code. Enter the promotional code here and click “Apply” for the discount to be applied to your cart. There is a limit of one discount per order.
HOW DO I USE A STORE CREDIT?
Any store credits issued by Vision Lab will be viewable in your account. After adding items to your cart and proceeding to the checkout process, you will see the assigned credit value subtracted from your total.
DO I NEED AN ACCOUNT TO PLACE AN ORDER WITH VISION LAB?
You can check out on visionlabart.com with a registered account or as a guest. Creating an account makes the checkout process easier when ordering in the future and gives you the option to stay in touch with us via our newsletter and other promotional offers. First time orders also get a 15% off discount for the first order with the account.
HOW DO I CHECK THE STATUS OF MY ORDER?
If you have an account, you can check your order status by simply signing into your account and selecting your order.
If you made a purchase as a guest, please visit the order status page and fill out the form with your e-mail and order number. Your order status will show automatically.
Once your order has shipped, you will receive an email with your tracking information.
CAN I CHANGE MY ORDER?
If you would like to change your order, please contact customer service immediately and we will do our best to make the requested revisions. Orders must be changed within 24 hours of being processed. If your order has been shipped before you could request the change, we have an easy exchange policy that can be found here.
CAN I CANCEL MY ORDER?
There is a limited amount of time that you can cancel your order. If you wish to do so, you must contact customer service within 12 hours of placing an order. If you wish to cancel your order and this time has passed, please view our return policy and we’ll be happy to assist you. Under certain cases, orders may be canceled after the requested 12 hour cancellation time, so please contact customer service immediately either way.
DOES VISION LAB OFFER PRICE ADJUSTMENTS?
We know how it feels to pay full price and see something go on sale the next day. If you have purchased full priced items that are now on sale, we are happy to offer you a one-time price adjustment in the form of store credit within 14 days of original purchase. Please contact customer service to request a price adjustment or if you have any questions.
WHAT OPTIONS ARE AVAILABLE FOR PAYMENT?
Vision Lab accepts Visa, MasterCard, American Express, Discover, PayPal, and Vision Lab Gift Certificates.
DOES VISION LAB CHARGE SALES TAX?
At this time, Vision Lab only charges sales tax to orders with billing and shipping addresses within Georgia, USA.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Vision Lab takes great pride in the quality of our goods. To maintain integrity and consistency in our manufacturing processes, we produce everything at our facility in Athens, GA. While we keep inventory of some items, we make a lot of items as they are ordered. For this reason, please expect up to 5 business days for your order to be manufactured and shipped.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
Your shipping options will vary based on the items you intend to purchase and your destination. At this time, we offer standard shipping options through USPS.
HOW ARE THE SHIPPING CHARGES CALCULATED?
Vision Lab offers a variety of products with a great range in size and weight. In addition to these two factors, our pricing calculator will base your custom shipping rate specific to your destination.
For additional shipping information, please see our Shipping page.
For December 2015, Holiday Shipping rates will go as follows:
- Domestic USA – 7.50 – Orders unders $100
- Domestic USA – Free Priority Mail for all Apparel Orders
- Domestic USA – Free Priority Mail for all orders over $100
- International – Free Priority Mail for all orders over $25
HOW DO I RECEIVE FREE SHIPPING?
USPS Priority Mail is offered for orders greater than $100 within the 48 contiguous United States.
WHEN WILL MY ORDER ARIVE?
Your order may take up to 10-14 days to arrive. We are typically able to produce orders within 5 days and then ship them USPS priority mail which delivers within 1-3 days in the continental US. Delivery times for international orders vary and are described below.
WHAT IS THE HOLIDAY CUTOFF TO ARRIVE BY DEC 24?
Domestic orders must be placed by December 17th for guaranteed arrival by December 24th.
We do not guarantee holiday shipping for international orders.
DOES VISION LAB OFFER INTERNATIONAL SHIPPING?
International orders are easy to process. Simply enter your address, and the shipping calculator will adjust your price based on your destination. International delivery times and rates will vary based on destination and items ordered.
WILL I NEED TO PAY TAXES/DUTIES ON MY INTERNATIONAL ORDER?
Vision Lab does not cover any import fees or taxes for international orders. Thus, your order may be subject to such depending on your county's import regulations. Vision Lab is not responsible for any duties / taxes applied to your shipment. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
DO YOU SHIP TO APO/FPO ADDRESSES OR P.O. BOXES?
Vision Lab ships to APO/FPO addresses, and P.O. Boxes.
IS MY PACKAGE INSURED?
We do not insure our packages for the retail amount of the art inside unless original artwork is included. Carriers are typically very particular about reimbursing for damaged art reproductions. No reason to worry. All of our art is packaged with great care, and we offer a 100% Satisfaction Guarantee. If your art arrives damaged in any way, we're happy to replace it. Visit our Returns page for ore information.
IV. RETURNS / EXCHANGES
HOW DO I RETURN OR EXCHANGE MY VISION LAB ITEMS?